Returns and Cancellations

Returns is a scheme provided by CREDIT-MART directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by us to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
Returns, Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Credit-Mart.
CREDIT-MART holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Credit-Mart’s authorized representative.

 

Cancellation Policy:
 

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different locations and nature of material and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
 

CREDIT-MART reserves the right to accept the cancellation of any order. CREDIT-MART also reserves the right to waive off or modify the time window or cancellation fee from time to time.